About AVR

ApSolute Vision Reporting (AVR) is a report generating tool feature in Radware Vision, through which we can generate and export reports. There are so many ways to export reports from Vision like hour wise, day wise, monthly wise, yearly wise etc. We can get reports in different formats also like PDF, Word, and Excel etc.

We can only generate the reports of those devices (DefensePro, Alteon, Linkproof etc.) which are configured for monitoring by Radware Vision.

AVR Related Issue

Generally there are two major issues, that we faces in AVR:-

1. AVR not launching
2. AVR launching but, No data available in AVR.

What can be the causes of the AVR not lunching issue?

AVR not launched, this issue you may face due to two mainly two reasons:-

1. System JAVA or Browser issue.
2. Ports from Vision to the device that you are monitoring.

How to troubleshoot this issue

• Clear JAVA cache and temporary files from system control panel.
• Try with some other web browser.
• Try with some other computer system.

Note: – For launching the APSolute Vision Reporter (AVR) requires Java Runtime Environment (JRE) 1.8.0_51-b16 or later.

• Browser supports :-
  • Mozilla Firefox 43.
  • Chrome 47.
  • Internet Explorer 11.

Open all the ports in bi-directional communication between Vision to the device which you are monitoring. Ports that needs to be open is mentioned is the below link.

https://kb.radware.com/Questions/APSoluteVision/Public/APSolute-Vision-Communication-Ports

 

What can be the causes of “No data available in AVR” issue?

This issue will have many causes, the major causes of the issue are mentioned below:-

1. Communication ports are not opened in between Vision and the monitored device.
2. Services down in Vision. (Mainly collector service).
3. Monitored devices may be showing down in Vison.
4. Vision DB files missing. (This happens mainly post upgrading the Vision to version 3.40, if the upgrade process not happens smoothly).

How to troubleshoot this issue

Communication ports are not opened in between Vision and the monitored device.

Open all the ports between Vision to the monitored device. Please see below link:-

https://kb.radware.com/Questions/APSoluteVision/Public/APSolute-Vision-Communication-Ports

 

Services down in Vision.

Run the below command and check, if all the services are in running status or not.

system vision-service status [radware login]

If any of the services is not running, restart the services, below are the commands to stop and start.

system vision server stop [radwrae login]

To start services

system vision server start [radware login]

 

If the below command output avrstatus status is not running, connect to Radware TAC, please do not the same in root login for arvservice, what we have done in radware login above.

 

service avrservice status [root login]

Monitored devices may showing down in Vison.

• If the monitored devices which are configured in Vision are showing down, then also data (report) will not generate.
• Open all communication ports as mentioned above.
• You will be receiving error like No Device Driver, failed to fetch from “IP address” (Management IP address of the configured device).
• Check the certificate key size in the monitored devices, if it is 512, create a new certificate of key size 2048 and remove the old cert which key size is 512 and use the new one in Vision.

Note:- The Vision always fetches the device driver over SSL, as the key size 512 is not supported now, we have to use cert with 2048 key size.

 

Vision DB files missing

If after upgrade you observe this issue (No Data Available), then please check all the above four points if everything OK, then there must be some DB files will be missing, you need to connect Radware TAC.