| Question |
| What is diffrence between HA CMS and Survivable CMS ? |
| |
| Answer |
| HA system has two CMS servers communicate with Active CM & both having the similar data. However survivable option communicate/link with active and survivable(ESS)core to provide reliability. |
| |
| Question |
| What diffrent types of backup are supported on CMS R17. |
| |
| Answer |
| DAT tape backup and network backup supported. |
| |
| Question |
| |
| Can we have virtualize environment? |
| Answer |
| yes we can for mid size and large size configuration. |
| |
| Question |
| Please explain about the licensing ? |
| Answer |
| licensing we need to get activated from Avaya . |
| |
| Question |
| Brief Rel 17 HArdware specifications? |
| |
| Answer |
| As per the category of small, mid and large capacity below hardware are supported. Dell R720,R620,Netra and sun T5120 |
| |
| Question |
| Can you please give us a brief of CMS R17. |
| Answer |
| CMS is a Call centre data reporting tool. its facilitate a realtime and historical reporting. previously it uses solaris OS on SUN servers but from R17 onwards started supporting on Linux & virtualized environment. CMS received data from CM with configuring the MIS link with procr or CLAN. |
| |
| Question |
| Does this version supports netbackup facility for the customer |
| Answer |
| yes |
| |
| Question |
| How many days a hystorical data will be available & what is the backup / storage frequency of live data ? |
| |
| Answer |
| |
| As per the server size and customer requirement you can define in initial configuration. Backup is also customizable ideally daily backup is prefer to avoid the data loss. |
| |
| Question |
| No of MIS link does the CMS R17 supports… |
| Answer |
| 8 links supported. |
| |
| Question |
| What are the new features in CMS R17 ? |
| Answer |
| New features are like VMware supported and Linux OS are two new things added.you can also connect on web based login and scalability enhanced. |
| |
| Question |
| What is the new feature added in CMS R17? |
| |
| Answer |
| New features are like VMware supported and Linux OS are two new things added.you can also connect on web based login and scalability enhanced. |
| |
| Question |
| |
| What are backup which needs to be taken on daily basis or also when upgrading from lower release to R17. |
| Answer |
| Full maintenance backup and admin backup. |
| |
| Question |
| Which all Avaya CM Version are supported with CMS R17. |
| Answer |
| Only CM 5.x and above are supported by Avaya. |
| |
| Question |
| What is the OS compatibility w.r.t. server & what is the OS compatibility w.r.t. CMS Supervisor Web client |
| |
| Answer |
| |
| Soaris and Linux OS supported. for web client win7 and above. |
| |
| Question |
| Which Vmvare software supported Rel 17? |
| Answer |
| we need to download OVA template from Avaya site as it is Avaya customized. |
| |
| Question |
| What type of RAID is supported on T5120 server and number of hard disks? |
| Answer |
| Raid 5 supported with 4 hard disks. |
| |
| Question |
| Can I migrate CMS R16 and earlier to CMS R17 Linux? |
| Answer |
| you can but need to check the existing hardware and software compatibility. |
| |
| Question |
| CMS R17: Is there a way to extend the amount of time a user stays into CMS Supervisor before they are automatically logged out? |
| |
| Answer |
| Yes, Avaya Professional Services has an offer that will limit the logins to 1 per User. |
| |
| Question |
| If I have to upgrade from Lower version SUN- CMS to R7 Linux CMS..is it supported and if yes whether I need to again purchase Licenses? |
| Answer |
| you need to buy upgrade licenses to go on higher release from any lower release. |
| |
| Question |
| Does CMS R17 support SNMP alarms? Any Avaya document describing the implementation procedures? |
| Answer |
| |
| yes it is supported the steps are given in “Avaya call managment system software installation, maintenance and troubleshooting for Linux” document. |
| |
| Question |
| What is the basic memory requirement for R17 CMS? |
| Answer |
| Minimum 8GB required. |
| |
| Question |
| Can a CMS HA/Secondary server be placed at a different geographic location than the Primary CMS server. |
| Answer |
| Yes, the Primary CMS can be at one location and the Secondary / HA CMS at another geographical location. |
| |
| Question |
| How many types of upgrades available w.r.t hardware? |
| |
| Answer |
| There are three upgrade available. 1) Low end i.e. R17 Dell R620 2) Mid size i.e. R17 Dell R720 3) High End i.e. R17 R2 Dell 720 |
| |
| Question |
| Is CMS supported with Radius Server. |
| Answer |
| CMS is not tested / supported with Radius. |
| |
| Question |
| What is the resourece usage in virtual environment for CMS? |
| |
| Answer |
| CPU Consumed 2 GHz 8 GHz Memory Consumed 2 GB 4 GB Network Consumed 64 KBps 212 KBps |
| |
| Question |
| |
| Vmvare version supported CMS Rel 17 VMware vSphere ESXi 5.0VMware vSphere ESXi 5.1 VMware vCenter Server 5.0 VMware vCenter Server 5.1 |
| Answer |
| yes |
| |
