Clarify CRM Quality Assessment MCQ

This Clarify CRM Quality Assessment MCQ Quiz contains few questions as a online practice test.

1. Which of the following is NOT a workflow object?

a) Case
b) Change Request
c) Part Request
d) Contact

2. If we want to take ownership of workflow item, we need to it.

a) Dispatch
b) Accept
c) Assign
d) Delete

3. Menu items can be enabled/disabled for a user by

a) Resource Config
b) User Defined Pop-up list
c) Assigning customized forms
d) Using Privilege Class

4. Which of the following tasks can be performed even when a Case has been dispatched to a Queue

a) Change Title of a Case
b) Change Priority of a Case
c) Change Severity of a Case
d) Log Notes to a Case

5. What is present in a user’s WIPBin when user sees it in Clarify?

a) All objects present in clarify
b) All closed objects present in clarify
c) All open objects assigned to that user or created by the user
d) All Closed objects assigned