Click Software Quiz

Click Software Quiz : This Click Software Beginner Quiz contains set of 50 Click Software Quiz which will help to clear any Mcqs exam which is designed for Beginner.

1) Can a user be associated with multiple Click mobile templates?

1. Multiple templates can be associated to the user for both ClickMobile Advanced and Professional (multiple per product).
2. A user can be associated with two templates, one template for Advanced and one for professional.
3. Only associated to one template (either ClickMobile Pro or Advanced).
4. None of the above.

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2) Can a user log-in to ClickMobile on two different devices?

1. Yes, but only If one is using ClickMobile Pro and one is using ClickMobile.
2. Yes, only if using more than one Middle Tier server.
3. No
4. Yes

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3) Which ClickMobile Product does not require a Middle Tier?

2. Foundation.
3. All ClickMobile’s products require a Middle Tier.

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4) The Adnimistrator has learned from the Dispatchers that the Field Technicians are getting their Tasks, but no feedback arrives from the mobiel devices to ClickSchedule. He queried the Middle Tier tables and found a huge queue on the request table. What might be the issue?

1. ClickMobile events are not enabled for the tasks.
2. Mobile assignment group is set to “contain no assignment”.
3. The Middle Tier is incorrectly configured.
4. The mobile agents are not activated.

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5) When losing and restoring a network connectivity, it is  necessary to close and reopen ClickMobile.

1. TRUE
2. FALSE

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6) For ClickMobile Advanced, the Middle Tier database may be configured to use which of the following databases:

1. Oracle
2. SQL
3. DB2
4. Any of the above are configurable to serve as the Middle Tier database for ClickMobile Advanced.

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7) Select the CORRECT statement below regarding the upgrade of ClickMobile Advanced client to a newer version.

1. The installation must be performed on every mobile device.
2. The existing Administrative Template must be deleted and recreated for the Service Optimization
3. The Engineer must first be deleted from ClickSchedule to prevent installation errors.
4. Upgrading the ClickMobile client is automatically performed when the Engineer opens ClickMobile after the server upgrade has been completed.

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8) Where in the Service Optimization Administration tool does the Engineer Login Property exists?

1. Under Central Settings > Parameters > Security.
2. Under Central Settings > Client user Settings > ClickMobile.
3. In the ClickMobile Configuration Wizard connectivity settings.
4. On the EngineeringDynamicData object property Logon Name.

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9) For ClickMobile Advanced and professional, it is required to install an SQL Server client on each Service Optimization  Server. Why is this necessary?

1. Without these installations, the ClickMobile Configuration Wizard is read-only.
2. This allows queries written in Service Optimization to be translated too SQL syntax.
3. This enabes the servers to communicate with the ClickMobile Middle Tier.
4. Thisi allows the ClickMobile client to create a database instance on the local device.

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10) In which environment is the troubleshooting step for deleting the user data?

1. None of the above
2. Middle Tier Sever
3. Service Optimization Server
4. Mobile Client

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11) Which three properties should be configured to enable an engineer to use ClickMobile with ClcikSchedule?

1. MobileClient, Login Property, ClickMobile Template.
2. Username, Login Property, pro template.
3. Username, Password, Template.
4. MobileClient, ClickMobile Template, TypeOfClient.

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12) Where is SO Admin can you configure the automatic dispatching of scheduled Assignments to active engineers for the next 12 hours?

1. System Agents > Agents and Agents Manager.
2. ClickMobile – Configuration Wizard.
3. Integration and Services > Parameters – Standard.
4. Tools > Schedule Tuning Tools.

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13) In SO Admin, this node does not exist out-of-box and must be created manually: Central Settings > ClickMobile > Dictionaries Synchronization

1. TRUE
2. FALSE

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14) A Customer using Click Mobile with ClickLocate wishes to monitor the current location of the engineer more accurately. What should he do?

1. A and B
2. B and D
3. C and A
4. A and D

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) A)Reduce the ClickMobile signal frequency.

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) B)Increase  the ClickMobile signal frequency.

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) C)Increase the same site radius in GPS parameters.

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) D)REduce the same site radius in GPS parameters.

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15) Where do you setup Dictionaries to be synchronized?

1. ClickSchedule client
2. Admin Tool
3. ClcikMobile client
4. Structure Tool

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16) The Signal Frequency setting for ClcikMobile in the SO Admin tool is used to configure which of the following?

1. The duration (in seconds) for the IsAlive message to be continuously sent from the Mobile device before changing the connection status to “Disconnected”.
2. None of the above
3. The nuber of seconds between IsAlive messages sent from the Mobile device.
4. The frequency range (in MHz) for the Mobile Phone clents send and receive messages.

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17) Where can the Connection to the ClickMobile Middle Tier database be tested?

1. From the ClickMobile Client via the [Test Connection] button.
2. In the structure Tool, Under the Connections node.
3. In SO Admin, under ClickMobile General Settings.
4. In SO Admin, Under Tools > Connection Wizard.

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18) Where do you configure the number of instances for each server to run ClickMobile Agents?

1. In the structure Tool Under Database Connections.
2. In the ClickMobileSync folder Web.config file.
3. In the Admin tool, under Clickmobile Parameters- Advanced.

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19) How do you make sure that the technician only sees the Assignments  for the current day?

1. Set the Time in Advanced notification for one day.
2. Set the Purge Horizon and the Dispatch Policy for one day.
3. Set the see.assignment for one day.
4. Set the Time Report for one day.

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20) A costomer wants to display the assigment’s short description of a commnet only if the comment is not empty. How can it be configured on the Mobility Studio?

1. Adding ? after the (Property).
2. Adding an ‘if’ clausein the short description.
3. This cannot be done using configuration; it requires customization.
4. If a property is empty it will not be displayed automatically.

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21) An Engineer updates an Assignment offine while its is being canceled in ClickSchedule. What will happen when he restores the connection?

1. His update will be applied and the Assignment will be removed from his view.
2. His update will fail and he will get a message to reload his daily schedule.
3. His update will fail and he will get a message to reopen the application
4. Both A and B

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22) What is a Mobility Studio?

1. The studio is a graphical tool that enables you configure only the ClickMobile Advance client.
2. The studio is a graphical tool that enables you configure only the Engineers Form.
3. The studio is a graphical tool that enables you configure only the Click Mobile Professional client.
4. The studio is a graphical tool that enables you configure only the ClickMobile client.

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23) Where is it possible to set the period of time for which massages are kept in the moble user’s local device?

1. There is no option to set this. Massages are kept automatically for 7 days.
2. In the Client itself, under menu – Messages.
3. In the Client Settings, in the General tab.
4. In the client settings, in the Messages tab.

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24) In order to get from disconnected to connected mode what do Enginners have to do to reopen ClickMobile?

5. Refresh the page using F5.
6. Close CM and reopen.
7. Initialize reload of schedule.
8. Don’t do anything.

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25) The timesheet details are not synchronized with the ClickScheudle server.

1. TRUE
2. FALSE

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26) You are asked to add a field that holds the certification’s type of the Engineers. What do you need to do?

1. Create Engineer UDP of type “String”
2. Create Engineer UDP of type Multi-Value
3. Create a Dictionary
4. 1 and 3

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27) How would you distinguish between Out-of-the-Box and user defined Dictionaries?

1. A, B and C
2. A, C and D
3. B,C and D
4. All of the above

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) A)Use defined dictionary will appear as green.

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) B)User defined dictionary can be deleted.

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) C)Out-of-the-Box dictionary cannot be deleted.

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) D)User defined Dictionary is managed from the user defined settings.

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28) How do we set the database connection?

1. Database connection configured automatically when saving data for the first time.
2. Database connection should be configured and tested using the ServiceOptimization Administration Tool.
3. Database connection is set using the Structure Tool.
4. Database connection is restored automatically after applying the license

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29) What do we add Servers from?

1. From the structure tool from any given SO server.
2. There is no need to add Servers.
3. From the Structure tool on a designated Server.
4. From the Servers Administration Tool.

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30) The Engineers Gantt view’s dotted area stands for:

1. Yearly intervals
2. Non availability
3. Non working hours
4. Current time

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31) The Client time bar used for:

1. Determining the client time window for loading the Tasks and assignments.
2. Set the Task due Date for new Tasks.
3. Metrics results displayed for Tasks that are not assigned.
4. Limiting the loading of messages window to be minimum.

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32) The Purge Agent deletes the following data: (Select all that apply)

1. A,B,C and D
2. B,C,D and G
3. C,D,E and F
4. E,F,A and B

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) A)Old Dictionary Items

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) B)Old Non Availabilities

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) C)Old Calendars

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) D)Old Assignments

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) E)Inactive Engineers

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) G)Groups that are no longer in use

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) F)Old Tasks

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33) What is the way to open the Agents Manager?

1. From the Agent Manager Administration Tool.
2. From the ServiceOptimization Administration Tool.
3. From the ClickSchedule Client..
4. From the Structure Tool.

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34) The BGO is:

1. The Agent that runs on a daily basis and purge all irrelevant data.
2. The Business Goals of the Organization.
3. The Agent selects a sub set of maintainence Tasks to be included in the optimization process.
4. The background Optimization Agent.

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35) Which of the following DBMS are supported by Service Optimization ?

1. A and B
2. B and D
3. C and E
4. D and A

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) A)MS Access

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) B)DB2

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) C)Oracle

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) D)MySQL

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) E)MS SQL

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36) Is there a need to purge data on a regular basis?

1. Typically, there is no need of automatic purging on the CS side, since the CRM/ERP system will usually trigger a message to CS whenever a task is ready to be purged.
2. Yes. Purging is very critical, so historical data doesn’t use unnecessary memory and storage resources.
3. Purging must be turned off in most cases since CS should retain historical information for future queries.
4. If you don’t purge data, you may run into a situation of having too many tasks in the system which will require additional licenses.

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37) What is the difference between  a task and an assignment?

1. Assignment is a property of the task. It holds the details of the assigned engineer. A “Null” assignment value means that tha task has failed to schedule.
2. The task is the object which contains the time and engineer information. The assignment object holds information which has been received by the CRM such as job duration, priority, olocation etc…
3. Task is a service request that has been transferred from the CRM\ERP (or created in SO). The Assignment represents the task’s engineer and time assignment.
4. Task and assignmnet are synonyms and refer to the same object.

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38) What is the main purpose in using the Purge Agent’s “Disable Server Events” option?

1. To avoid sending event information about theh purging to dispatchers (usually done when purging very old data).
2. To reduce the amount of errors in the event log.
3. To avoid automatic reactions from events, which may interrupt theh purging process.
4. To avaoid archiving before the purging is completed.

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39) What does the term “Multi-Day-Task” (MDT) mean? (Hint: see ClickSchedue User’s Guide Glossary)

1. A task that comprises two or more subtasks with time and resource dependencies between them. For example, two tasks that require the same engineer.
2. A task which can schedule at any day within a range of multiple days, for example, when defined as the SLA for the completion of the job.
3. A task with a duration which requires scheduling over multiple days,including non-active time periods such as nights, weekends, and calender’s non-working days.
4. A task which can be scheduled over one of more days without any breaks. For example, a 24 hours job will be scheduled to an engineer or a crew who is available for 24 hors of continous work (mostly applicable for on-call resources).

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40) Bundling: What is the bundler purpose?

1. Insuring a group of similar task is scheduled.
2. Improved UI view for many same site tasks.
3. Create dependencies between tasks with similar location.
4. Force tasks to be scheduled together and handled together.

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41) How many dispatching policies are there in OOTB?

1. 4
2. 2
3. 3
4. 1

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42) What is the purpose of seperating the ClickMobile Middle Tier from the SO Server

1. ClickMobile Middle Tier must use an independent load balancer, so it must be on a separate Machine
2. The SQL Server version can only be applied on the Middle Tier Server
3. The Midlle Tier needs to be more exposed than SO Server, since Click Mobile is connected via Cellular Network
4. B & C

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43) To use ClickMobile Touch you need to configure ____________________

1. MobileClientSettings
2. MobileWebClientSettings
3. MobileWapClientSettings
4. A & B

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44) Which of these Synchronization types is not used in ClickMobile

1. Manual
2. Automatic
3. Default
4. None

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45) Best practice is to consider only ________% of Contractor Capacity for Tasks execution

1. 80
2. 75
3. 70
4. 90

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46) Contractor Management UI is part of ____________

1. ClickSchedule WorkSpace
2. ClickWorkOrder Workspace
3. ClickPlatform Workspace
4. None

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47) How many types of integration can be integrated with Click Software

1. 2
2. 3
3. 5
4. 4

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48) SXP stands for _____________________

1. Service eXchange Protocol
2. Standard eXchange Protocol
3. SO eXchange Protocol
4. Serviceoperation eXchange Protocol

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