Click Software Quiz

Click Software Quiz : This Click Software expert Quiz contains set of 50 Click Software Quiz which will help to clear any Mcqs exam which is designed for expert .

1) Which of the following is considered a “response” in the Middle Tier DB?

1. Server authenticates with IIS.
2. Server sends Assignment update.
3. Alient authenticates with IIS.
4. Client sends isAlive message.

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2) Select the CORRECT statement regarding the ClickMobile Professional Architechture?

1. Does not support the configuration of Firewalls.
2. Allows for a Firewall only between the MiddleTier and Optimization Server.
3. Allows for a Firewall between the client and the Middle Tier as well as between the Middle Tier and the Service Optimization Server.
4. Allows for a firewall only between  the ClickMobile client and the Middle Tier.

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3) The Adnimistrator deleted some dictionary items but they are not deleted from the Middle Tier. Why?

1. They are not supposed to be deleted; they are only marked as deleted.
2. The deleting of dictionary is not possible at all.
3. This is a bug, which should be reported.
4. They are referenced by other objects.

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4) If the user faces a pending connection issue (waiting for a response message on the Status bar) afer login to the ClickMobile Client, and there are requests in the request table on the MiddleTier SQL Database, where is the problem likely to be?

1. SO Server
2. Middle Tier IIS.
3. ClickMobile Client.
4. A & B

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5) The Adimistrator runs the SO server and receives this error  message in the Event Viewer “Middle tier was not fully upgraded” . Why? What does he need to do to fix it?

1. SO server has exposed that the Middle Tier does not have the latest version of schema. He should run the configuration wizard, which provides the option to upgrade.
2. Connection to the Middle Tier is not properly configured. The configuration settings to be changed.
3. This is a bug, which should be reported.
4. Connection to the application tier is not properly configured. The configuration settings to be changed.

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6) Which of the following browers is most preferred  for ClickMObile Professional?

1. Ineternet Explorer
2. Google Chrome
3. Firefox
4. There is no preference for browers for ClickMobile Professional.

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7) Select the incorrect Sentence

1. There can be more than one ClickMobile Client Settings.
2. Each Engineer can be assigned to more than one ClickMobile Advanced Client Settings.
3. It is possible to assign more than one Engineer to a given ClickMobile Client Settings.

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8) What is a Business View?

1. A Business View enables only the ClickMobile Foundation Client to display a list of any business objects.
2. A Business View enables the ClickMobile client to display only a list of business objects of the type “Assest”.
3. A Business View enables the ClickMobile Advanced Client to display  a list of all the objects.
4. A Business View enables the ClickMobile client to display a list of any business objects.

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9) Sending messages in CLickMobile is possible only on PDAs/Smartphones due to the need for a SIM card.

1. TRUE
2. False

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10) The Client has sent requests to the Middle Tier, they have been proposed succesfully and equivalent response are produced. The responses are deleted  from the Middle Tier but the client is not updated. What is the reason for this behaviour?

1. A and B
2. C and D
3. B and C
4. D and A

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) A)User entered the wrong  user name and password and therefore can only send request but can’t pull responses.

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) B)There are no requests in the Local  DB with matching ClientRequestKey.

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) C)There is another ClickMobile  Advanced  Client connected with the same user name  that pulled the response from the Middle Tier.

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) D)The LastPulledKey in the Client is higher than the W6Key of the response and therefore the Client won’t pull them.

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11) From the following, what cannot be configured in the ClickMobile Client settings?

1. The Synchronization mode of the dictionaries that are in use in ClickMobile.
2. The time horizon for when messages are retrieved.
3. Type of action for which to display an alert.
4. The Status Bar.

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12) What is the correct wa to transfer a specific property to the Mobile Client without showing it on the Mobile Client Assignment Form?

1. There is no way to do it.
2. By putting it on the Assignment Form and setting the visibility with an expression.
3. By changing the mobile assignment group.
4. Through th eMobileClient Templete > Additiuonal Properties.

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13) How do you notify an Engineer about his next assignment in advance? For example 10 hours in advance.

1. Configure the Dispatching Horizon in the ClickMobile Administrator profile.
2. Configure the ClickSchedule Adnimistrator profile.
3. Configure the Assignment Object form in the ClickMobile Administrator profile.
4. Add a new UDP in the Assignment object to store the data for the Disptaching Horizon for an Assignment Object.

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14) A customer want to allow his engineers to use both their laptops and smartphones as CLickMobile devices (each engineer has 2 devices). In order to support it, every engineer object must have:

1. MobileClient settings
2. MobileWebClient settings
3. Both MobileClient settings and MobileWebClient settings.
4. Custome settings combining both.

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15) John is the ClickMobile Administrator; John has decided to use the Push mechanism for emergency tasks. Can he do this?

1. No, once activating the Push Mechanism, all assignment will be sent by the Push mechanism.
2. Yes, it is possible to activate the Push mechanism for a specific Assignment group.
3. No, this can only be done by defining a group of engineers that are focused only on emergency work, and it is possible to configure the system to support this need.
4. No, once activating the Push mechanism, only tasks with Critical=True will be sent by the Push mechanism.

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16) How would you change the configuration to support the following behavior: When opening the Assignment Form, load only the first tab. Load any other tab when the user clicks on it.

1. Change the FormOpenMode to “Normal”.
2. Change the FormOpenMode to “TabLazy Load”.
3. Change Form Location to “Manually”.
4. Change Form Location to “Automatic”.

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17) It is possible that two Engineers are working  in the same district  with two different devices, one working in an energency mode (Push mode) and the other not.

1. TRUE
2. FALSE

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18) An administrator wants to automatically revise the massage sent from ClickMobile to include “assignment start = now” and “assignment finish = now + task.duration”, upon setting the task status to On-site. Where should it be set?

1. Remot Administration \ Soulion Pack \ Update through Integration.
2. Remot Administration \ Mobile Client Settings \ Time Report.
3. Set an expression on the Assignment Start/Finish fields on the mobile form.
4. Create a custom “before update” task event on the server.

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19) Which is Following is true regarding the “Widgets” bar?

1. The “Widgets” bar is available in all mobile device.
2. The “Widgets” bar is available in the PC version of the client but not in the PDA.
3. The “Widgets” bar is available only in the PDA version.
4. The “Widgets” bar is available on both the PC version and the PDA version.

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20) If a ClickMobile Client User Wants to Customize his view from the mobile client itself, which of the following statements is true?

1. He needs to add an attribute, “AllowClientModifications”, to the client configuration file to make ClientMobile configurable.
2. He cannot customize his ClickMobile view from the ClientMobile client.
3. He can drag image/icons from other application to customize his view.
4. He can rearrange the icons on the ClickMobile client to customize his view.

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21) A new license needed when:

1. A and F
2. E and G
3. D and E
4. B and G

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) Select the correct answer(s)

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) A)A temporary release, Hot fix or customization were installed.

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) B)The license time period expired.

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) C)A new server is installed.

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) D)If the Server’s hardware or the computer’s name were chnaged.

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) E)Number of Tasks per day exceeded the permitted number.

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) F)A new ServiceOptimization product was launched.

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) G)Number of Engineers exceeded the permitted numbers.

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22) What is the best procedure of getting a new ServiceOptimization Server license?

1. Generate a license request, open a support call and attach the license request.
2. Register using the ClickSoftware’s web site.
3. Generate a license request and register it in ClickSoftware’s web site.
4. Generate license request and send it to licensing@clicksoftware.com

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23) What is the recommendation for the maximum number of objects loaded in the client(including Engineers, Tasks Assignments)?

1. 4000
2. 1000
3. 3000
4. 2000

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24) Slicing is used for:

1. Defining a template settings for group of users.
2. Purging the data piece by piece.
3. Dividing the domain on top of the Decomposition process.
4. Enabling the night BGO.

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25) The Service Optimization suite is a:

1. N tier architechture
2. 2 tier architechture
3. 4 tier architechture
4. 3 tier architechture

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26) In which of the following cases can an application server function without a license?

1. As long as no tasks are entered to the system.
2. As long as it is not used in production.
3. During the first 30days after a server is installed.
4. As long as no engineers are entered to the system.

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27) What is the “Relocation Wizard” used for?

1. It allows changing the associated territory of tasks in order to share the load with other territories when the task’s original territory has an unusually high load.
2. It allows temporarily changing the engineer’s or crew’s home-base location territory for a set period of time(e.g. from the east side to the west side of town in the next three days).
3. It allows permanently changing the engineer’s or crew’s home-base location and territory. This is very useful when splitting territories or adding new ones.
4. It allows simulating scenarios of changing a territoty’s home base and engineer’s location and reviewing the impact of such location change on drive times and response times to customers.

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28) What is a crew in the context of ServiceOptimization?

1. Multiple Engineers who work together for a defined task (e.g. lifting a heavy object)
2. Multiple engineers whi work under a single supervisor or dispatcher and are working individually on their tasks.
3. An Engineer who represents a contractor crew. The engineeris set with the daily crew capacity by the dispatcher.
4. Multiple engineers who work together for a defined length of time.

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) (hint: see ClickSchedule User’s guide > Additional Schedule Features)

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29) If a task has a nominal (provided) Duration  of 2 hours and the assigned engineer has an efficiency of 0.5, what is the expected duration of the assignment?

1. 1 hour
2. 2 hours
3. 3 hours
4. 5 hours

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) (Hint: see Server Optimization .NET API Reference > ClickSchedule Client-Side Business API > Properties > Efficiency Property)

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30) What is the message translator used for? (Hint: see the service Optimization integration guide’s “configuring outgoing message” chapter)

1. Localization of error messaging returned to the source sytem(e.g. “system is down”, “task not found” etc).
2. Transforming the syntax of a message to or from the SXP’s syntax using XSLT.
3. Messagehandling on the CRM\ERP side to receive and parse an XML message.
4. Translationof an SXP message into a web service for an SOA environment.

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31) By which one or more properties are tasks being refernced(i.e. property\ies which are used when updating or deleting an existing task)? (Hint: see SXPDeveloper’s Guide -> SXP Element Syntax -> Reference to objects and Dictionary Items -> Referncing by the

1. By combination of Call ID and customer name.
2. By combination of Call ID and Number.
3. For a singe task, Call ID is the only identifier. For a multi-stage-task(MST) though, “Number” is a secondary uniquie identifier.
4. Task Key (W6key) is the uniquie ID. Each Task is given a key in the database, which is returned to the source system (CRM, ERP) upon the initial creation of the task. The source system is required to use the key when sending updates to an existing task.

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32) Bundling: How is a Mega Task defined?

1. IsMegaTask property is set to true and SubTask property is populated.
2. call ID starts with the letter MT.
3. IsMegaTask Property is set to true and MegaTask Property is populated.
4. The task has dependency with another task.

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33) A customer who cannot accept service engineers at all time (e.g. school, church, bank) is only for service on Tuesdays and Fridays from 1pm through 5 pm. How do you configure the system so that the engineers onlu come to the customer during their opening

1. Set the Task’s earlyStart and DueDate fileds accordingly.
2. Set the assigned engineer calendar such that those days and times are considered non working times.
3. The only way to allow this is by developing a custom rule.
4. Set a task calendar such that those days and times are considered non working times.

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34) What is the purpose of the “Updates through Integration” parameters?

1. Definition of outgoing messages triggering upon schedule updates (e.g. Scheduling, Shuffling, User’s Drang and Drop etc.).
2. Definition of task properties defaulting based on key parameters sent by the upstream system (e.g. setting the task priority, SLA and duration based on the task’s type).
3. Definition of logic parameters for automatic actions triggered upon receipt of task updates from integration(e.g. Scheduling, Appointment Booking, Drip Feeding etc.).
4. Definition of which logic operations are allowed to be applied to tasks which are members of the selected groups (e.g. Drip Feeding is not allowed for Maintenance tasks).

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35) What would you use “Same Site Scheduling” for?

1. To define the criteria for clustering multiple adjacent assignments, which are likely to be located at the same site.
2. To allow dispatcher triggering of tasks optimization in a certain single location (e.g. a telco switch with hundreds of small one minute tasks).
3. To allow engineers working on multiple tasks simultaneously.
4. To configure the way which the system schedules tasks with the same customer name.

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) (See some info in the Administrator’s Guide –> Administrating ClickSchedule –> Working with Same Site Schedule)

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36) Which services are offered by the GIS server? Select four options

1. C,D,E and A
2. A,B,C and E
3. B,C,D and F

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) (hint: see ClickShedule GIS configaration guide’s “geographic Services” chapter)

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) A)Geocoding

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) B)Narrative (Driving direction)

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) C)Mapping

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) D)Integration to GPS to show vechile locations on the map.

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) E)Routing

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) F)Matching a new task’s address to the corresponding Region and Deistric used in the navigation tree.

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