Information Technology Infrastructure Library | ITIL Quiz

 



Information Technology Infrastructure Library | ITIL Quiz contain set of 10 MCQ questions for ITIL MCQ which will help you to clear beginner level quiz.



1. Which of the following best means Combination of Internal & External Sourcing?
A. Internal Sourcing
B. External Sourcing
C. Co-Sourcing
D. Managed Services
 
2. Major Incidents require?
A. Separate procedures
B. Less urgency
C. Longer timescales
D. Less documentation
 
3. Which of the following CANNOT be stored and managed by a tool?
A. Knowledge
B. Information
C. Wisdom
D. Data
 
4. The spell check module of a word-processing software package contains a number of errors. The Development department has corrected these errors in a new version. Which process is responsible for ensuring this updated version is tested?
A. Configuration Management
B. Incident Management
C. Problem Management
D. Release Management
 
5. Consider the following statements:
1. “Processes” should be implemented in such a way that the “Role” and “Function” in an organization are defined
2. The RACI model Is beneficial to design Function”
Which of the above statements are CORRECT?
A. 1 Only
B. Both of the above
C. Neither of the above
D. 2 only
 
6. Which of the following is the process rather than a department?
A. Application Management
B. Operations Management
C. Service Desk
D. Availability Management
 
7. Of which ITIL process are Reliability, Serviceability and Maintainability components?
A. IT Service Continuity Management
B. Service Level Management
C. Problem Management
D. Availability Management
8. Availability Management is responsible for availability of?
A. Services and Resources
B. Services and Business Processes
C. Resources and Business Processes
D. Services, Resources and Business Processes
 
9. The ITIL V3 core is best described as?
a) An Operations Lifecycle
b) An IT Management Lifecycle
c) A Service Lifecycle
d) An Infrastructure Lifecycle
 
10. Which of the following is NOT one of the ITIL core publications?
a) Service Optimization
b) Service Transition
c) Service Design
d) Service Strategy