ITIL Service Transition Quiz

 



ITIL Service Transition Quiz contain set of 10 MCQ questions for ITIL Service Transition MCQ which will help you to clear beginner level quiz.



Question 1
Which process would you find the Service V model?
a) Release Management
b) Service Transition
c) Service Validation and Testing
d) Knowledge Management
 
Question 2
Release and deployment options include:
1. Big bang vs. Phased
2. Automated vs. Manual
3. …
a) Push vs. Proposed
b) Push vs. Pull
c) Requested vs. Forced
d) Proposed vs. Forced
 
Question 3
The 4 spheres of knowledge management are:
a) Data, facts, knowledge, wisdom
b) Ideas, facts knowledge, wisdom
c) Data, information, facts, wisdom
d) Data, information, knowledge, wisdom
 
Question 4
Which activity in Service Asset & Configuration Management would help to ascertain which
Configuration Items conform to that which exists in the physical environment?
a) control
b) verification and audit
c) identification
d) status accounting
 
Question 5
After a Change has been implemented, an evaluation is performed. What is this evaluation called?
a) Forward Schedule of Changes (FSC)
b) Post Implementation Review (PIR)
c) Service Improvement Programme (SIP)
d) Service Level Requirement (SLR)
 
Question 6
Which of the following is not change type?
a) Standard change
b) Normal change
c) Quick change
d) Emergency change
 
Question 7
Which process is responsible for maintaining the DML?
a) Release and Deployment Management
b) Service Asset and Configuration Management
c) Service validation and testing
d) Change Management
 
Question 8
Which process or function is responsible for communicating the forward schedule of changes to the users?
a) Change Management
b) Service Desk
c) Release and Deployment Management
d) Service Level Management
 
Question 9
Which of the following best describes a baseline?
a) Used as a reference point for later comparison
b) The starting point of any project
c) The end point of any project
d) A rollback procedure
 
Question 10
The main objective of Change Management is to?
a) Ensure that any changes are approved and recorded
b) Ensure that standardised methods and procedures are used for controlled handling of all changes
c) Ensure that any change requests are managed through the CAB
d) Ensure that the CAB takes responsibility for all change implementation