Microsoft Social Engagement for Dynamics CRM Question and Answers
1. What is the percent of companies that ignore all customer feedback on Twitter and Facebook?
- 21
- 35
- 55
- 76
2. Which of the following is not the sources for Microsoft Social Listening?
- Tumblr
3. Which of the following statements apply to the availability of Microsoft Social Engagement on mobile devices?
- Mobile App available
- Supported for Safari on iOS
- Not supported for Chrome on Android
- Not Supported for Internet Explorer on Windows
4. Languages used for data gathering and sentiment analysis are the same.
- Languages are same
- Languages are not same
- Any language can be used
- It is language independent
5. Where are user licenses assigned from for Microsoft Social Engagement?
- MSE
- CRM
- Office 365
- Individual licenses are not assigned to use Microsoft Social Engagement
6. Which of the following statements apply to quota?
- Quota can be resets any time.
- Every post that is ingested counts toward quota.
- Posts meeting search criteria in multiple searches are counted for each time.
- Unused quota rolls over from month to month
7. A user must be assigned a ____________ role to manage social profiles
- Social contributor
- Configuration
- Social Analyst
- All the above
8. Which of the following statements apply to blocking content returned in searches?
- Immediately stops data acquisition and display.
- Deletion of posts can be undone.
- Posts that were previously acquired are deleted
- Available only to Power Analysts and Administrators.
9. Which of the following social accounts can not be connected to a Microsoft Social Engagement instance?
10. Microsoft Social Engagement can’t be used for which of the following?
- Find potential influencers to engage with your brand.
- Lead generation.
- Identify which influencers your competitors are monitoring.
- Early warning for service issues
11. Microsoft Social Engagement can not be used directly to determine
- Campaign
- Lead
- Case
- Sentiment
12. When monitoring market rumors, which of the following about your competitors might not be discoverable through Microsoft Social Engagement?
- Impending mergers and acquisitions
- Product launches
- Financial troubles
- Legal proceedings
13. Which of the following is not a components of search topics?
- Keywords
- Inclusions
- Exclusions
- Sentiments
14. Which of the following search rules that is not available in Microsoft Social Engagement?
- Keywords rule
- Facebook pages rule
- Twitter rule
- Inclusions rule
15. Which of the following sources can not be used in a Keywords rule?
- Blogs
- News
16. A search topic can consist of __________ search queries
- Multiple
- Only 1
- Unique
- none of the above
17. Facebook page rules provide a way to capture information from
- Public pages
- Private pages
- Both type of pages
- none of the above
18. Which of the following statements can’t be apply to alerts in Microsoft Social Engagement?
- Delivered through the application UI and are only available to MSE users.
- Can be delivered through e-mail to Licensed MSE users.
- Can be delivered through e-mail to Non-Licensed MSE users.
- Can be configured as either a Trend or Post Alert.
19. Which of the following actions cannot be done to posts?
- Apply filters
- Remove the post
- Assign posts to Microsoft Social Engagement users
- Ignore the post
20. Which of the following actions for responding to posts is not available?
- Respond via private message
- Retweet
- Turn posts into leads
- Turn posts into accounts
21. Sentiment can not be listed as?
- Undecided
- Positive
- Neutral
- Negative
22. Which is not the type of Navigation Control in Application main area?
- Search Setup
- Time Frame
- Analytics
- Social Center
23. Which of the following apply to machine learning in Microsoft Social Engagement?
- Only actions of the administrator influence machine learning.
- Machine learning can not be refreshed.
- Actions of all users’ influence machine learning.
- Machine learning cannot be turned off.
24. Microsoft Social Engagement doesn’t support which of the following analytics pages
- Overview
- Campaign
- Conversations
- Sentiment
25. Can cases be created based on tweets?
- Yes, but you must create case creation rules.
- Yes, but you have to create a workflow that creates the case.
- No
- Yes, but you will need a plugin that creates the case.
26. Is Microsoft Social Engagement data visible to all CRM licensed Users?
- Yes
- Yes, if the user has a Marketing Security Role.
- No
- Yes, but the user must have social profile.
27. What kind of posts can be filtered?
- You can filter only posts that are not linked to CRM.
- You cannot filter posts that are neither linked or not linked to CRM.
- You can only filter posts that are linked to CRM.
- You can filter posts that are either linked or not linked to CRM.
28. What happens to the Microsoft Social Engagement data when it is unlinked from CRM?
- All related data be deleted from Microsoft Social Engagement but will not deleted from CRM.
- All related data be deleted from CRM but will not deleted from Microsoft Social Engagement.
- All related data be deleted from both from Microsoft Social Engagement and CRM.
- Nothing will be deleted from Microsoft Social Engagement or CRM.
29. You have B Dynamics CRM organization that uses Microsoft Social Engagement You need to analyze the sales pipeline and the Social sentiment to watch for social trends that affect sales.
What should you do?
- Configure a link to CRM in Microsoft Social Engagement, and then build an interactive dashboard.
- Build a dashboard that has a chart for the pipeline and a widget from Microsoft Social Engagement.
- Build a multi-stream dashboard that has a global filter.
- Configure a link to CRM in Microsoft Social Engagement, and then build a personal view.
30. Which is the right user role in Social engagement for Dynamics CRM ?
- Configuration Role
- Social Listener
- Social Contributor
- Super User
31. In Social Engagement for Dynamics CRM, Which is not the option under configuration Role?
- Administrator
- Power Analyst
- Analyst
- responder
32. In Social Engagement for Dynamics CRM, Which is not the option under Interaction Role?
- Power Analyst
- Reader
- Manager
- responder
33. In Social Engagement for Dynamics CRM, Which is not the option under configuration Role?
- Newly Invited
- Power Analyst
- Analyst
- Manager
34. In Social Engagement for Dynamics CRM, Which is not the option under Interaction Role?
- Reader
- Manager
- responder
- Administrator
35. In Social Engagement for Dynamics CRM, How many calendars are available under default preferences of Global setting ?
- 1
- 2
- 3
- 4
36. In Social Engagement for Dynamics CRM, which is not the right option avilable under default preferences of Global setting for default time frame ?
- Last Week
- Today
- Next Week
- Last Month
37. In Social Engagement for Dynamics CRM, How many (max) languages can be setup under search setup default preferences of Global setting?
- 1
- 2
- 3
- Unlimited
38. In Social Engagement for Dynamics CRM, If sentiments analysis has become inaccurate due to manually edited sentiment values, How many times times you can reset entire learning process?
- 1
- 2
- 3
- Unlimited
39. In Social Engagement for Dynamics CRM, While defining the automation rules, how many options are available by deefault in Entity to configure the actions?
- 1
- 2
- 3
- 4
40. In Social Engagement for Dynamics CRM, which is not the right option for default theme under personal settings?
- Default (Light)
- Light
- Medium
- Dark
