Microsoft Social Engagement for Dynamics CRM Question and Answers

Microsoft Social Engagement for Dynamics CRM Question and Answers

1. What is the percent of companies that ignore all customer feedback on Twitter and Facebook?

1. 21
2. 35
3. 55
4. 76

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : 55 [/bg_collapse]
 
2. Which of the following is not the sources for Microsoft Social Listening?

1. Facebook
2. Reddit
3. Tumblr
4. Twitter

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Reddit [/bg_collapse]
 
3. Which of the following statements apply to the availability of Microsoft Social Engagement on mobile devices?

1. Mobile App available
2. Supported for Safari on iOS
3. Not supported for Chrome on Android
4. Not Supported for Internet Explorer on Windows

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Supported for Safari on iOS [/bg_collapse]
 
4. Languages used for data gathering and sentiment analysis are the same.

1. Languages are same
2. Languages are not same
3. Any language can be used
4. It is language independent

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Languages are not same [/bg_collapse]
 
5. Where are user licenses assigned from for Microsoft Social Engagement?

1. MSE
2. CRM
3. Office 365
4. Individual licenses are not assigned to use Microsoft Social Engagement

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Office 365[/bg_collapse]
 
6. Which of the following statements apply to quota?

1. Quota can be resets any time.
2. Every post that is ingested counts toward quota.
3. Posts meeting search criteria in multiple searches are counted for each time.
4. Unused quota rolls over from month to month

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Every post that is ingested counts toward quota.
[/bg_collapse]
 
7. A user must be assigned a ____________ role to manage social profiles

1. Social contributor
2. Configuration
3. Social Analyst
4. All the above

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Configuration[/bg_collapse]
8. Which of the following statements apply to blocking content returned in searches?

1. Immediately stops data acquisition and display.
2. Deletion of posts can be undone.
3. Posts that were previously acquired are deleted
4. Available only to Power Analysts and Administrators.

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Immediately stops data acquisition and display.[/bg_collapse]
 
9. Which of the following social accounts can not be connected to a Microsoft Social Engagement instance?

1. Facebook
2. LinkedIn
3. Twitter
4. Instagram

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Instagram[/bg_collapse]



10. Microsoft Social Engagement can’t be used for which of the following?

1. Find potential influencers to engage with your brand.
2. Lead generation.
3. Identify which influencers your competitors are monitoring.
4. Early warning for service issues

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Identify which influencers your competitors are monitoring.[/bg_collapse]
 
11. Microsoft Social Engagement can not be used directly to determine

1. Campaign
2. Lead
3. Case
4. Sentiment

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Campaign[/bg_collapse]
 
12. When monitoring market rumors, which of the following about your competitors might not be discoverable through Microsoft Social Engagement?

1. Impending mergers and acquisitions
2. Product launches
3. Financial troubles
4. Legal proceedings

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Legal proceedings[/bg_collapse]
 
13. Which of the following is not a components of search topics?

1. Keywords
2. Inclusions
3. Exclusions
4. Sentiments

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Sentiments[/bg_collapse]
 
14. Which of the following search rules that is not available in Microsoft Social Engagement?

1. Keywords rule
2. Facebook pages rule
3. Twitter rule
4. Inclusions rule

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Inclusion rule[/bg_collapse]
 
15. Which of the following sources can not be used in a Keywords rule?

1. Blogs
2. Twitter
3. Facebook
4. News

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Facebook[/bg_collapse]
 
16. A search topic can consist of __________ search queries

1. Multiple
2. Only 1
3. Unique
4. none of the above

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Multiple[/bg_collapse]
 
17. Facebook page rules provide a way to capture information from

1. Public pages
2. Private pages
3. Both type of pages
4. none of the above

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Private pages[/bg_collapse]
 
18. Which of the following statements can’t be apply to alerts in Microsoft Social Engagement?

1. Delivered through the application UI and are only available to MSE users.
2. Can be delivered through e-mail to Licensed MSE users.
3. Can be delivered through e-mail to Non-Licensed MSE users.
4. Can be configured as either a Trend or Post Alert.

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Delivered through the application UI and are only available to MSE users.[/bg_collapse]
 
19. Which of the following actions cannot be done to posts?

1. Apply filters
2. Remove the post
3. Assign posts to Microsoft Social Engagement users
4. Ignore the post

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Ignore the post[/bg_collapse]



20. Which of the following actions for responding to posts is not available?

1. Respond via private message
2. Retweet
3. Turn posts into leads
4. Turn posts into accounts

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Turn posts into accounts[/bg_collapse]
 
21. Sentiment can not be listed as?

1. Undecided
2. Positive
3. Neutral
4. Negative

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Undecided[/bg_collapse]



22. Which is not the type of Navigation Control in Application main area?

1. Search Setup
2. Time Frame
3. Analytics
4. Social Center

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Time Frame[/bg_collapse]
 
23. Which of the following apply to machine learning in Microsoft Social Engagement?

1. Only actions of the administrator influence machine learning.
2. Machine learning can not be refreshed.
3. Actions of all users’ influence machine learning.
4. Machine learning cannot be turned off.

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Actions of all users’ influence machine learning.[/bg_collapse]
 
24. Microsoft Social Engagement doesn’t support which of the following analytics pages

1. Overview
2. Campaign
3. Conversations
4. Sentiment

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Campaign[/bg_collapse]
 
25. Can cases be created based on tweets?

1. Yes, but you must create case creation rules.
2. Yes, but you have to create a workflow that creates the case.
3. No
4. Yes, but you will need a plugin that creates the case.

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Yes, but you must create case creation rules.[/bg_collapse]
 
26. Is Microsoft Social Engagement data visible to all CRM licensed Users?

1. Yes
2. Yes, if the user has a Marketing Security Role.
3. No
4. Yes, but the user must have social profile.

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : No[/bg_collapse]
 
27. What kind of posts can be filtered?

1. You can filter only posts that are not linked to CRM.
2. You cannot filter posts that are neither linked or not linked to CRM.
3. You can only filter posts that are linked to CRM.
4. You can filter posts that are either linked or not linked to CRM.

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : You can filter posts that are either linked or not linked to CRM.[/bg_collapse]
 
28. What happens to the Microsoft Social Engagement data when it is unlinked from CRM?

1. All related data be deleted from Microsoft Social Engagement but will not deleted from CRM.
2. All related data be deleted from CRM but will not deleted from Microsoft Social Engagement.
3. All related data be deleted from both from Microsoft Social Engagement and CRM.
4. Nothing will be deleted from Microsoft Social Engagement or CRM.

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Nothing will be deleted from Microsoft Social Engagement or CRM.[/bg_collapse]
 
29. You have B Dynamics CRM organization that uses Microsoft Social Engagement You need to analyze the sales pipeline and the Social sentiment to watch for social trends that affect sales.
What should you do?
 

1. Configure a link to CRM in Microsoft Social Engagement, and then build an interactive dashboard.
2. Build a dashboard that has a chart for the pipeline and a widget from Microsoft Social Engagement.
3. Build a multi-stream dashboard that has a global filter.
4. Configure a link to CRM in Microsoft Social Engagement, and then build a personal view.

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Build a dashboard that has a chart for the pipeline and a widget from Microsoft Social Engagement.[/bg_collapse]



30. Which is the right user role in Social engagement for Dynamics CRM ?

1. Configuration Role
2. Social Listener
3. Social Contributor
4. Super User

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Configuration Role[/bg_collapse]
 
31. In Social Engagement for Dynamics CRM, Which is not the option under configuration Role?

1. Administrator
2. Power Analyst
3. Analyst
4. responder

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : responder[/bg_collapse]
 
32. In Social Engagement for Dynamics CRM, Which is not the option under Interaction  Role?

1. Power Analyst
2. Reader
3. Manager
4. responder

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Power Analyst[/bg_collapse]
 
33. In Social Engagement for Dynamics CRM, Which is not the option under configuration Role?

1. Newly Invited
2. Power Analyst
3. Analyst
4. Manager

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Manager[/bg_collapse]
 
34. In Social Engagement for Dynamics CRM, Which is not the option under Interaction  Role?

1. Reader
2. Manager
3. responder
4. Administrator

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Administrator[/bg_collapse]
 
35. In Social Engagement for Dynamics CRM, How many calendars are available under default preferences of Global setting ?

1. 1
2. 2
3. 3
4. 4

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : 2[/bg_collapse]
 
36. In Social Engagement for Dynamics CRM, which is not the right option avilable under default preferences of Global setting for default time frame ?

1. Last Week
2. Today
3. Next Week
4. Last Month

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Nest Week[/bg_collapse]
 
37. In Social Engagement for Dynamics CRM, How many (max) languages can be setup under search setup default preferences of Global setting?

1. 1
2. 2
3. 3
4. Unlimited

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : [/bg_collapse]
 
38. In Social Engagement for Dynamics CRM, If sentiments analysis has become inaccurate due to manually edited sentiment values, How many times times you can reset entire learning process?

1. 1
2. 2
3. 3
4. Unlimited

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : 3[/bg_collapse]
 
39. In Social Engagement for Dynamics CRM, While defining the automation rules, how many options are available by deefault in Entity to configure the actions?

1. 1
2. 2
3. 3
4. 4

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : 2[/bg_collapse]
 
40. In Social Engagement for Dynamics CRM, which is not the right option for default theme under personal settings?

1. Default (Light)
2. Light
3. Medium
4. Dark

[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Medium[/bg_collapse]