Test Deployment Management | Mock Test
1
_______ is one of the Key business differentiator and performance indicator which measures whether the services provided are up to the customer expectation or not
a. Customer Satisfaction
b. Regional Review Meeting
c. Customer Satisfaction
d. Regional Review Meeting
2
_______ Survey: This survey is targeted at the customers who are typically the influencers and Decision Makers.
a. ACSAT
b. Perception Survey
c. ACSAT
d. Perception Survey
3
__________ Survey is conducted in a regular frequency either daily / weekly.
a. Pulse CSAT
b. ACSAT
c. Pulse CSAT
d. ACSAT
4
The BEST definition of an Incident is:
a. An unplanned disruption of service unless there is a backup to that service
b. An unplanned interruption or reduction in the quality of an IT Service
c. An unplanned disruption of service unless there is a backup to that service
d. An unplanned interruption or reduction in the quality of an IT Service
5
The MAIN objective of Service Level Management is:
a. To carry out the Service Operations activities needed to support current IT services
b. To ensure that sufficient capacity is provided to deliver the agreed performance of services
c. To carry out the Service Operations activities needed to support current IT services
d. To ensure that sufficient capacity is provided to deliver the agreed performance of services
6
The positive effect that customers perceive a service can have on their business outcomes is referred to as what?
a. The utility of a service
b. The warranty of a service
c. The utility of a service
d. The warranty of a service
7
This is a responsibility of ______ : Develop Risk Mitigation Plan
a. Client Engagement Manager
b. Quality Manager
c. Client Engagement Manager
d. Quality Manager
8
This is a responsibility of ______ : Ensure all people issues in program are addressed
a. Client Engagement Manager
b. Business Unit Head
c. Client Engagement Manager
d. Business Unit Head
9
This is a responsibility of ______ : Publish quality metrics report
a. Risk Officer
b. Quality Manager
c. Risk Officer
d. Quality Manager
10
To Know the pulse of the customer is the objective of _________-
a. Money Satisfaction Mangement
b. Time Satisfaction
c. Money Satisfaction Mangement
d. Time Satisfaction
