MS CRM 2011 Interview Questions
| Question |
| What is MS CRM? How to customize CRM? What are the features in MS CRM 2011? |
| Answer |
| Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it to meet many different demands. It is process oriented tools and giving More powerful and easier to configure Reporting and BI (now based on SSRS instead of Crystal) More powerful data import tools, de-duplication capability now included Enhanced entity relationships – many to many, self-referential Improved programmability – enhanced Web Services, unified event model, plug-ins to replace callouts Light enquiry user license now available – potentially reducing the costs associated with rolling out across larger organizations Multi Tenancy – One server can host more than one business organization fore more info pls do Google |
| Question |
| What is Sales and Marketing life cycle in MSCRM? |
| Answer |
| It is organization dependent but basic life cycle is Planning and budgeting —> Creating and managing list –> Planning and creating campaign —> launching and managing campaign –> Manage reports |
| Question |
| What do you mean by sitemap in MS CRM 2011? |
| Answer |
| Sitemap is a customizations.xml file located at ImportExportXml/SiteMap/SiteMap and contains. Microsoft Dynamics CRM 2011 changes to the sitemap are not visible until the sitemap is published. |
| Question |
| Can we modify the name of Root Business Unit? |
| Answer |
| CRM 2011 allows you to rename and delete business units |
| Question |
| Suppose if I have 20 user license and I have created 20 users. What will happen if I create 21st User? |
| Answer |
| It will allow to create but in disable state |
| Question |
| Where we can use MS CRM? |
| Answer |
| It is a complete package to manage sales business for any organization. Any organization having multiple Lines of business can use CRM and can track their pipelines easily. |
| Question |
| Why only MS CRM is recommended for every organizations to manage their sales as other CRM are also exists in global market for the same, tell me as consultant so that client can understand that he will be benefited by using it. |
| Answer |
| MS CRM 2011 can fully associated with MS outlook in offline and online mode both. It’s UI and working is similar to MS Office. It can also integrated with SharePoint. So it is sales recommended product. |
| Question |
| Explain some new features in MS CRM 2011. |
| Answer |
| Some are 1. Recently Visited Links 2. Shortcut Menu for View and Records 3. Fully customized Ribbon 4. Record counts for every view 5. Sub grid 6. Auditing feature as per requirement at any stage. 7. Dashboard as per user roles and responsibilities. Fore more please refer MSDN for MS CRM 2011 |
