Salesforce.com | SDFC | Mock Test

1
In Sales Cloud which users can be part of a Queue?
a. Individual Users
b. Only Super and Admin Users
c. Individual Users and Groups
d. Groups only
[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Individual Users and Groups [/bg_collapse]

2
How can we streamline Support Interations and Manage better?
a. Set up Service Request automatic escalation
b. Set up automatic case escalation and workflow tasks
c. Set up automatic Incedent escalation and workflow tasks
d. Set up automatic Incedent workflow tasks
[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Set up automatic case escalation and workflow tasks [/bg_collapse]

3
Which User has the permission to make a Solution Visible in Self-Service, Cutomer Portal and Public Solutions?
a. Super User and Administrator
b. Administrator
c. Normal User
d. Normal and Super User
[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Administrator [/bg_collapse]

4
What is required in Support Cloud for a user to capture instructions and make it reusable?
a. Recorder
b. Macro
c. Auto Recorder set to ON
d. Salesforce Recorder Enabled
[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Macro [/bg_collapse]

5
What are the factors that influence
marketing metrics and drive key marketing
business challenges?
a. Insufficient lead generation
b. Poor alignment with sales
c. Measuring marketing ROI
d. Salesforce Recorder Enabled
[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Insufficient lead generation [/bg_collapse]

6
Tags are managed and defined at the Enterprise level.
a. User Interface Level
b. Application Level
c. Enterprise Level
d. Database Level
[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Enterprise Level [/bg_collapse]

7
In a family, the members together are ready to involve in a business with an organization. How this information can be maintained in Siebel?
a. By storing the member details as Contacts
b. By storing the member details as Personal Contacts
c. By storing the member details as Households
d. By storing the member details as Related Accounts
[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : By storing the member details as Households [/bg_collapse]

8
Campaign calls are
a.  Owned by Agent
b.  Owned by Position
c.  Owned by Organization
d.  Owned by Creator
[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Owned by Agent [/bg_collapse]

9
Which among the following holds good?
a. Salesforce Marketing allow you to only automate campaigns and programs
b. Salesforce Marketing allow you to only design campaigns and programs
c. Salesforce Marketing allow you to only target campaigns and programs
d. Salesforce Marketing allows you automate, design, and target campaigns and programs
[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Salesforce Marketing allows you automate, design, and target campaigns and programs[/bg_collapse]

10
Which among the following holds good?
a. Salesforce Marketing provides support only for planning across the marketing organization
b. Salesforce Marketing provides support only for budgeting across the marketing organization
c. Salesforce Marketing provides support for planning and budgeting across the sales organization
d. Salesforce Marketing provides support for planning and budgeting across the marketing organization
[bg_collapse view=”button-green” color=”#FFF” icon=”arrow” expand_text=”Show Answer” collapse_text=”Hide Answer” ]Answer : Salesforce Marketing provides support for planning and budgeting across the marketing organization [/bg_collapse]